Privacy policy
Privacy Policy
Maison Hécatelle operates this online store and all associated services (hereinafter the “Services”) in order to offer you an elegant, personalized and secure purchasing experience. Our store is powered by Shopify, which allows us to provide these Services.
This Privacy Policy describes how we collect, use, share and protect your personal data, in accordance with the General Data Protection Regulation (GDPR) and applicable laws within the European Union.
By accessing or using our Services, you acknowledge that you have read this policy and accept its terms.
1. Personal data collected
We only collect the data necessary to provide our Services, including:
- Identification data: last name, first name
- Contact details: delivery address, billing address, email, telephone
- Payment data: transaction information (processed securely by our service providers)
- Account data: identifiers, preferences, settings
- Order data: purchase history, items viewed or added to cart
- Communication data: exchanges with our customer service
- Technical data: IP address, device type, browser
- Usage data: navigation, interactions with the site
This data may be collected directly from you, automatically via our site (cookies) or via partners and service providers.
2. Purposes of use
Your personal data is used to:
- Fulfill your orders (payment, delivery, returns)
- Manage your customer account
- Improve your shopping experience (personalized recommendations)
- Ensuring security and preventing fraud
- Communicate with you (customer service, order tracking)
- Send marketing communications (with your consent)
- Comply with our legal obligations
3. Legal basis for processing
We process your data on the basis of:
- The execution of a contract (your purchases)
- Your consent (marketing, cookies)
- Our legal obligations
- Our legitimate interest (improvement of services, security)
4. Data sharing
Your data may be shared with:
- Shopify, as a hosting and management platform
- Payment and delivery providers
- Technical and IT suppliers
- Marketing partners, in compliance with regulations
These partners are required to respect the confidentiality and security of your data.
5. Relationship with Shopify
Our store is hosted by Shopify, which may collect and process certain data in order to operate and improve the Services.
In certain cases, Shopify acts as an independent data controller, in particular for its own services (e.g. analysis, personalized advertising). We invite you to consult their privacy policy for more information.
6. International transfers
Your data may be transferred outside the European Union, in particular to Canada or the United States, via Shopify or certain service providers.
In this case, we ensure that these transfers are governed by appropriate legal mechanisms (standard contractual clauses, adequacy decisions).
7. Shelf life
Your data is kept only for the necessary period:
- Customer data: duration of the commercial relationship
- Billing data: up to 10 years (legal obligation)
- Marketing data: until you withdraw your consent
8. Data security
We implement appropriate technical and organizational measures to protect your data.
However, no data transmission over the Internet can be guaranteed to be completely secure.
9. Your rights
In accordance with the GDPR, you have the following rights:
- Right of access
- Right of rectification
- Right to erasure
- Right to restriction of processing
- Right to object
- Right to portability
- Right to withdraw your consent at any time
You can also manage your communication preferences via the unsubscribe links in our emails.
10. Cookies
We use cookies and similar technologies to:
Ensure the proper functioning of the site
Improve your experience
Measure the audience
Offer personalized content
You can configure your preferences at any time via your browser.
11. Third Party Sites
Our site may contain links to third party sites. We are not responsible for their privacy practices.
12. Data of minors
Our Services are not intended for minors. We do not knowingly collect data from minors.
13. Complaints
You have the right to lodge a complaint with the competent data protection authority in your country.
14. Changes
We may modify this policy at any time. Any updates will be published on this page, accompanied by a revision date.
15. Contact
For any questions regarding this Privacy Policy or your personal data:
Maison Hécatelle
Lugny, 71260, France
📧 contact@hecatelle.fr
Hécatelle
Intimate elegance, with complete confidence.