Terms of service

Terms of Service

These Conditions of Service (hereinafter “Conditions”) govern access and use of the Maison Hécatelle website as well as all associated services (hereinafter the “Services”).

By accessing our site or using our Services, you agree to be bound by these Terms. If you do not agree to these terms, we invite you not to use our Services.

1. Access to the Services

Access to the site is free for any user with Internet access.
Certain services (order, customer account) may require the creation of an account.

Hécatelle reserves the right to suspend or restrict access to the Services at any time, without notice, particularly in the event of maintenance or updates.

2. User account

When creating an account, you agree to provide accurate, complete and up-to-date information.

You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.

Hécatelle cannot be held responsible in the event of fraudulent use of your account.

3. Use of the Services

You agree to use the Services in compliance with applicable laws and these Terms.

In particular, it is prohibited:

- To use the site for fraudulent or illegal purposes
- To undermine the proper functioning of the site
- Attempt to access unauthorized data or systems
- To reproduce or exploit the content without authorization

4. Products and services

The products offered are described with the greatest possible precision.

Hécatelle reserves the right to modify or withdraw products or services at any time, without notice.

5. Orders and payments

The conditions relating to orders, payments, deliveries and returns are detailed in the following documents:

- General Conditions of Sale (CGV)
- Shipping Policy
- Return and Refund Policy

6. Intellectual property

All content present on the site (texts, images, logo, design, etc.) is protected by laws relating to intellectual property.

Any unauthorized reproduction or use is strictly prohibited.

7. Personal data

Use of the Services involves the collection and processing of personal data, in accordance with our Privacy Policy.

8. Links to third party sites

The site may contain links to third party sites.
Hécatelle exercises no control over these sites and declines all responsibility for their content or practices.

9. Liability

Hécatelle makes every effort to ensure the accuracy and availability of the Services.

However, we cannot guarantee:

- The absence of errors or interruptions
- Compatibility with all equipment
- Absolute data security

Use of the site is under your responsibility.

10. Termination

We reserve the right to suspend or terminate your access to the Services for any violation of these Terms, without notice.

11. Applicable law

These Conditions are governed by French law.

French law is applicable, without however depriving the consumer of the mandatory protections provided by the law of their country of residence within the EU.

In the event of a dispute, an amicable solution will be favored before any legal action.